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Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
Product Information
Do you sell both brand-new and used phones?
Yes, we offer a wide range of brand-new and certified pre-owned phones, all tested and verified for quality.
Do your products come with a warranty?
Absolutely. All brand-new phones come with a manufacturer’s warranty. We also provide limited warranties for selected accessories and used phones.
Do you sell premium and flagship models?
We stock a curated selection of flagship devices alongside budget-friendly options — ensuring something for every user.
Can I get technical guidance before making a purchase?
Absolutely. Our support team is equipped to provide detailed product comparisons, compatibility checks, and usage guidance to help you make informed decisions.
Shipping & Returns
How long does delivery usually take?
Standard delivery takes 2–4 business days, depending on location and availability.
What is your return or exchange policy?
Returns are accepted within 7 days for unopened, unused items. Conditions apply — please refer to our return policy page.
Are there any delivery charges?
Delivery charges may vary based on your location and order value. Free shipping is available for select orders or promotions.
Do you accept returns for used products?
Unfortunately, we only accept returns for unused and unopened items, unless the product is defective upon delivery.
Get In Touch
Have questions about your order, or a general enquiry
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